FAQ2018-09-11T01:14:53+00:00
Do you have templates available for graphic designers?2019-01-16T16:31:12+00:00

Absolutely, we’ve put together Design Templates for Adobe Illustrator.

The templates are available for download here.

How do I cancel my PixiCloud Pro account?2019-01-15T21:59:55+00:00

Cancel anytime. Send an email to support@pixilated.com and include the email address associated with your account.

Within no time, we’ll process your request and  you’ve already paid for the month, your Pro account will be active until your next billing cycle. At that point, your account will be downgraded to a Free account, so you can still access your photos and dashboard.

Can I try out PixiCloud even if I don’t have an Android tablet?2018-12-31T20:38:31+00:00

Certainly. You’ll still be able to try out all of the management and customization features in the PixiCloud web portal, you just won’t get to activate your events through the photo booth app.

That said, you can download and use the app on any Android device, not just tablets. So if you have an Android phone, while not optimal, you can still get the full PixiCloud experience.

Can PixiCloud be used on a single event basis?2019-01-16T16:22:43+00:00

Currently, PixiCloud Pro is only available on a monthly subscription basis, but with a Free account, you can certainly use it for just one event with no strings attached.

Our company also offers daily event photo kiosk rentals called PixiTABs. Check out our self-service daily rental options here.

How do I contact customer support?2018-12-31T20:24:10+00:00

PixiCloud Support can be reached by email at support@pixilated.com or by phone at (802) 459-1692.

In addition, live chat is available on our website Monday-Friday from 9am-5pm EST — just click on the chat icon in the bottom right corner of your browser.

What user data is collected through PixiCloud?2018-12-31T20:15:50+00:00

From each photo session, PixiCloud saves the session photo, the device ID and account associated, the time of the session, the email address(es) and phone number(s) entered by the user(s), and whether or not the user opted-in to receive future communications.

How do I access my photos in PixiCloud?2019-01-16T16:23:25+00:00

From your Dashboard, click “Go To Gallery” button or select “Gallery” from the navigation menu. Photo galleries are organized by date and you can easily view, download and delete photos.

How do I access my data in PixiCloud?2018-12-31T20:10:16+00:00

From your dashboard, click “Download Data, select a date range of the data set you would like to export, then click “Download”. A CSV file will be generated and can easily be imported into MailChimp, Constant Contact, Hubspot, Salesforce, or any other marketing software.

How do I download the photo booth app on my Android tablet (or phone)?2018-12-31T19:53:13+00:00

To download the Pixi photo booth app, find it in the Google Play Store and tap “Install” on your Android device.

 

For complete step-by-steps instructions, click here.

How do I activate an Android device on my PixiCloud account?2018-12-31T19:55:38+00:00

Adding a device to your account is easy. Log in to your PixiCloud account and navigate to the device management page. Create a device and generate a registration key. Then, on your Android device, download the Pixi app from the Google Play Store and activate your device with your registration key.

For complete instructions on how to set up your account and activate a device on PixiCloud, check out this blog post.

What is your cancellation policy?2018-12-31T19:40:51+00:00

Cancel at any time! No strings attached.

How do I create an Event in the photo booth software event management portal?2018-08-20T20:39:27+00:00

Creating a custom Event in PixiCloud is easy.

For detailed instructions, check out this blog post! It covers, creating an event, and customizing it with Billboards, Overlays, and Messaging.

How do I connect my MailChimp account to my PixiCloud account?2018-08-08T16:05:39+00:00

Connecting your MailChimp account to PixiCloud is easy.

Check out this blog post for step-by-step instructions.

What payment methods do you accept?2018-12-31T19:04:06+00:00

We accept all major credit cards..

Does your photo booth software allow the user to send photos via SMS (text message)?2018-08-08T16:08:29+00:00

Of course! Users can enter up to five phone numbers per photo session.

The associated text message that accompanies the user’s photo is a great place to promote a hashtag, ask for shares, link to a landing page, or even offer a coupon code.

PixiCloud stores the phone numbers along with associated session data that can be exported in a spreadsheet.

Does your photo booth software allow the user to send photos via email?2018-08-08T15:26:33+00:00

You bet! Users can enter up to five email addresses per photo session.

PixiCloud stores the email addresses along with associated session data that can be exported in a spreadsheet or connected directly to one of your MailChimp email lists.

Does your photo booth software allow for green screen background replacement?2018-12-31T19:01:10+00:00

Yes. You can upload up to 6 background scenes and the user can swipe through the options after taking a photo.

Does your photo booth software feature GIF or burst (boomerang)?2018-12-31T19:02:07+00:00

Not at the moment…but coming soon!

 

Does your photo booth software allow for printing of photo booth pictures?2018-12-12T22:29:43+00:00

Yes! PixiCloud is integrated with Google Cloud Print. Manage all your printers in one place and print to multiple printers over wifi.

How do I log in to my PixiCloud account?2018-08-08T14:14:27+00:00

To log in to your PixiCloud account, go to www.portal.pixi.cloud and enter your Email Address and Password.

Is this photo booth software for photo booth companies?2018-12-31T19:10:21+00:00

Yes, PixiCloud was built with photo booth business owners and operators in mind. The inspiration came from operating our own event photo booth rental company.

Our aim is to continue to build the best photo booth software platform that allows for affordable hardware options, supports both device cameras and professional cameras, and has a cloud-based event management system allowing for control of an entire fleet of photo booths.

Why is there a monthly subscription fee?2018-12-31T19:12:56+00:00

The PixiCloud photo booth software has a monthly subscription fee to allow us to continuously develop the software, expand cloud storage, and release new features on a rolling basis without charging additional fees.

Does your photo booth software capture Email and SMS data?2018-08-08T15:28:21+00:00

PixiCloud allows for email and/or SMS capture for any event. A user can access and export the data captured by their Pixi kiosk through their online portal at portal.pixi.cloud. Pro and Enterprise account levels also have access to use our MailChimp integration.

What are “Overlays”?2019-01-16T16:26:36+00:00

Overlays are customizable filters and borders that can be added to photos instantly using a swiping gesture on the screen — just like Snapchat or Instagram.

PixiCloud allows you to load up to six Overlays per event.

Overlay specifications:

  • File type: PNG with transparent background
  • Maximum upload: 2MB
  • Recommended size: 1800 x 1200

We have Design Templates for Adobe Illustrator available for download here.

How many photo booths can I have on my account?2018-12-31T19:15:49+00:00

Our Free plan includes 1 active device, our Pro plan allows for up to 10 active devices, and our Enterprise plan allows for unlimited devices. To compare options click here.

What are “Billboards”?2019-01-16T16:27:18+00:00

Billboards are the brandable start screens to display calls-to-action or advertisements — for example “Tap To Take Photo”.

PixiCloud allows you to load up to six Billboards per event and set the timing of the transitions between each attract screen.

Billboard specifications:

  • File type: PNG
  • Maximum upload: 2MB
  • Recommended size: 1920 x 1200

We have Design Templates for Adobe Illustrator available for download here.

Is there a photo booth enclosure you recommend?2018-12-31T19:28:23+00:00

While we encourage our customers to explore their own hardware kiosk solutions, our PixiCam and PixiTab enclosures are available for order and manufactured in Baltimore, MD by OpenWorks. Browse our hardware bundles here.

What Android tablets do you recommend for your photo booth app?2018-08-08T16:10:52+00:00

We recommend using the Samsung Galaxy Tab A 10.1″ or the Huawei Mediapad M3 Lite 10. Both of these tablets feature Wi-Fi Direct which is necessary for our Sony camera integration. Any Android tablet with Wi-Fi Direct and Android 7 or newer should work.

However, if you plan to use the tablet internal camera, Wi-Fi Direct is not a necessary feature. We suggest the Huawei Mediapad M3 Lite 10. It features an 8MP front facing camera and can take great photos in sufficiently lit areas.

Will this photo booth software work on my iPad?2018-08-08T16:11:07+00:00

Pixi, our photo booth app is currently only supported on the Android operating system. We do have plans to release a version for IOS in the future so check back.

What cameras are supported by your photo booth software?2018-08-08T16:11:15+00:00

Our photo booth app can use either the internal tablet camera or can wirelessly tether to several Sony cameras.

We currently recommend:

We also support:

  • Sony Alpha a5000 Mirrorless Digital Camera
  • Sony Cyber-shot DSC-WX500 Digital Camera
  • Sony Cyber-shot DSC-HX80 Digital Camera
  • Sony DSC-QX10 Digital Camera Module for Smartphones

With testing, all Sony cameras supported by the Camera Remote API should be compatible.

What operating system does your photo booth software run on?2018-12-31T19:19:45+00:00

Pixi, our photo booth app runs on Android 7 or newer and can be downloaded from the Google Play Store.

Download The Pixi App Free In The Google Play Store

 

PixiCloud, our photo booth management software runs in any web browser on any device.

Log In To PixiCloud